Shangri-La Offers Free COVID19 Insurance at Hotels in Singapore

(04 Jan 2021)
Shangri-La is offering emergency medical coverage of
up to SGD 250,000 should a guest be diagnosed with COVID19
during their stay at one of the group’s hotels in Singapore.

The COVID19 emergency medical coverage is
currently only available to international guests travelling to
Singapore via the Reciprocal Green Lane, or if the guest is in
possession of an Air Travel Pass.

Mr. Chan Kong Leong, Regional CEO for the
Shangri-La Group in Southeast Asia & Australasia, said, “In
everything we do, we always maintain a customer-first focus, with
their wellbeing and safety being our topmost priority. Having
elevated our hotels’ already stringent and rigorous safety and
hygiene standards, we are now going the extra mile by providing
COVID19 medical coverage to our Singapore-bound guests, further
instilling their travel confidence.


To receive this COVID19 emergency medical
coverage, guests will have to book their stays at a publicly
listed rate directly through
Shangri-La Hotels & Resorts’ website or mobile app, or through the
reservations hotline and email directly with Shangri-La Hotels &
Resorts for stays up to 30 June 2021, and
they will be automatically covered under the policy at no
additional charge.

Underwritten by AIG, highlights of the coverage
include emergency medical expenses of up to SGD 250,000 for
medically necessary and reasonable costs should the guest test
positive for COVID19 during their stay.

The policy also covers
additional accommodation (room only) and travel expenses should
the guest need to extend their stay for medical reasons. Guests
can contact a dedicated AIG customer service team for assistance
if they are diagnosed with COVID19 during their stay in Singapore. They will also have access to emergency travel assistance that
is available around the clock during their trip.

“We have chosen to start with the Singapore market
as the Singapore government has been proactively relaxing travel
restrictions in a gradual and calibrated manner and has
highlighted COVID19 insurance coverage as a key enabler to
rebuilding traveller confidence. Arranging medical coverage at no
additional charge for our Singapore-bound guests is yet another
demonstration of the warm welcome we are extending to guests, and
further cements our efforts to create a trusted and safe
environment, so our guests can focus on enjoying the moments that
truly matter during their stay with us,” added Mr. Chan.

Shangri-La has four hotels in Singapore.

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