(21 Apr 2021)
Mandarin Oriental Hotel Group has appointed Joanna
Flint as Chief Commercial Officer.
The newly created role will oversee the
development and execution of the group’s commercial strategy while
also taking executive responsibility for all aspects of Mandarin
Oriental’s customer experience.
Joanna will also take over the
responsibilities of Chief Marketing Officer, Jill Kluge, who
retires from Mandarin Oriental in September 2021.
Prior to joining Mandarin Oriental, Joanna spent
12 years at Google in general management and sales leadership
roles, most recently as Managing Director – Global Partner
Business, with responsibility for industry go-to-market and
commercialisation for Google’s media and technology partners in
Prior to Google, Joanna was Principal Consultant at
Ogilvy Asia Pacific. That followed a decade in the travel industry
leading global eCommerce, CRM and customer service transformation
programmes for Singapore Airlines and British Airways.
“We are delighted to welcome Joanna to
Mandarin Oriental. Her global leadership skills, digital expertise
and understanding of customer behaviour will strengthen our
ability to innovate and enhance our position as a leader in the
luxury market,” said James Riley, Group
Chief Executive. “I would also like to thank Jill for an
incredible 30 years of service. She has been instrumental in the
growth and global awareness of our brand, particularly in devising
our “Fan” campaigns. I am delighted that she will continue with
the Group as Brand Advisor.”
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