• CWT Launches New Customer Experience Platform

    (21 July 2021)
    CWT has launched a new customer experience (CX) platform.

    The 360° real-time solution shows where a customer
    is in their
    trip, their travel policy and trip history, as well as their
    channel contacts – via a consumer-grade service screen.

    “With customers’ expectations at an all-time high as a result of
    the pandemic, the need for more personalized content as well as
    streamlined and concise interactions each and every time customers
    engaged with us, regardless of channel, became apparent,” said Niklas Andreen, CWT President & Chief Operating Officer.

    By combining
    internal data (historical customer bookings, travel policies,

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