Cebu Pacific Adds More Self-Service Features to Website

Cebu Pacific (CEB) passengers can now easily
update their information, including name, birthdate, nationality
and salutations online.

This latest update to the airline’s Manage Booking
portal is part of a range of new self-service features that the
airline has introduced recently.

“We have been enhancing our contactless experience
and accelerating our digital initiatives because these provide
quicker and safer options for our passengers,” said Candice Iyog, CEB Vice President for Marketing and
Customer Experience. “Our customers remain at the heart of our
business, so you can expect more enhancements from us that further
support and enable a self-service journey for everyone.”


Requests to correct misspelled names and other
details are often raised through the airline’s call center and
chat support.

CEB passengers can now make corrections to
their first or last name within 24 hours from the time the booking
is made, as long as they have not checked-in for the flight. This
does not make bookings transferrable, but having this feature
enables guests to easily correct details on their own, making the
whole experience hassle-free.

Similarly, information such as birthdate,
nationality, and salutations may also be corrected one time, at no
cost. These may be updated until two hours before scheduled
time of departure, prior to checking-in for the flight.

In cases of change of birth year resulting to an
upgrade in passenger classification, such as infant to child or
child to adult, corresponding fees may be paid online as well.

For information that needs to be updated due to
legal reasons, such as change in civil status, guests will only be
required to submit documents supporting such for manual processing
by the airline’s agents.

In addition to the above, passengers can also update
their contact information and addresses multiple times as
necessary, if they have not yet checked-in for their flights.

All the above can be modified through the website.
Passengers need to select the intended flight and fill out necessary
details on the Manage Booking section. Click on “Update Guest
Details” and choose which details need to updated and click
continue until done.

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