• GHM Appoints Ilkin Ilyaszade as Vice President of Operations and Pre-Opening Services

    GHM has appointed Ilkin Ilyaszade as Vice President of
    Operations and Pre-Opening

    In his new role, Ilkin will oversee the development
    new properties such as The Chedi Aquarius Koh Chang, Thailand and The Chedi
    Khorfakkan, United Arab Emirates.

    Ilkin has substantial experience working within
    the hospitality industry in Asia Pacific.

    He opened 10 hotels and resorts across
    Asia and the Middle East for Banyan Tree and Pan Pacific over the
    past 15 years.

    He worked as resort manager of the Four
    Seasons Resort at Jimbaran Bay in Bali, Indonesia and spent eleven years with
    Banyan Tree, in Maldives, Thailand,

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  • GHM Appoints Pissawan Srisakul as Director of Technical Services

    GHM has appointed Pissawan Srisakul (Jin) as
    Director of Technical Services in charge of design.

    From her base in Bangkok, Jin will create
    sophisticated visual experiences for GHM.

    Jin’s resume includes work for the likes of Banyan
    Tree, Jumeirah and Sheraton, and she has won acclaim for a number
    of dining venues.

    For the past seven years, Jin has worked as an
    interior designer for Soho Hospitality in Bangkok.

     Her projects
    for Soho ranged from The Service 1921 Restaurant & Bar at Anantara
    in Chiang Mai to guest rooms and a lounge at a Movenpick Hotel in

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  • Cebu Pacific Adds More Self-Service Features to Website

    Cebu Pacific (CEB) passengers can now easily
    update their information, including name, birthdate, nationality
    and salutations online.

    This latest update to the airline’s Manage Booking
    portal is part of a range of new self-service features that the
    airline has introduced recently.

    “We have been enhancing our contactless experience
    and accelerating our digital initiatives because these provide
    quicker and safer options for our passengers,” said Candice Iyog, CEB Vice President for Marketing and
    Customer Experience. “Our customers remain at the heart of our
    business, so you can expect more enhancements from us that further
    support and enable a self-service journey for

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  • Delta to Block Middle Seats Until 30 March 2021

    Delta has confirmed that it will continue blocking
    the middle seats on flights up to 30 March 2021.

    As more medical experts agree on the safety of air
    travel thanks to the multiple layers of protection in place,
    blocking seats into spring 2021 will undoubtedly provide even more
    confidence and reassurance to customers making future travel

    “Several independent studies have validated the
    effectiveness of the Delta CareStandard’s multi-layered
    protection, like advanced ventilation and an extensive cleaning
    regimen, which together significantly reduce the risk of
    flight-related transmission,” said Bill Lentsch, Chief Customer
    Experience Officer. “However, we recognize some customers are

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  • ACI Re-Elects Jost Lammers as President

    Jost Lammers, CEO of Munich Airport, has been
    re-elected as President of Airport Council International (ACI).

    Lammers has led the umbrella organization of European airports in
    this position since July 2019 and will continue to represent the
    interests of over 500 airports in 45 European countries for
    another year.

    In his keynote speech at the annual congress
    of the ACI Europe in Brussels, the ACI president made
    clear demands addressing the political decision-makers in the EU. Lammers
    said that crucial decisions must now be taken and povided
    that appropriate international agreements are in place, existing
    travel restrictions and quarantine regulations

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