(21 July 2021)
CWT has launched a new customer experience (CX) platform.
The 360° real-time solution shows where a customer
is in their
trip, their travel policy and trip history, as well as their
channel contacts – via a consumer-grade service screen.
“With customers’ expectations at an all-time high as a result of
the pandemic, the need for more personalized content as well as
streamlined and concise interactions each and every time customers
engaged with us, regardless of channel, became apparent,” said Niklas Andreen, CWT President & Chief Operating Officer.
internal data (historical customer bookings, travel policies,