(24 Feb 2021)
The ongoing global COVID19 pandemic refocused IT spending
priorities for airlines and airports in 2020 as revenue plunged
and the industry faced various new health and operational requirements.
Among the key findings from SITA’s 2020 Air
Transport IT Insights, published on 24 February, was an accelerated
investment in automated passenger processing focusing on touchless
and mobile services.
There was also a strong focus on virtual and
remote IT services that allowed employees to work from home while
ramping up communications with passengers. Cybersecurity and cloud
services – that helped automate operations and drive new
efficiencies – were